Contact Us
Partner Support | Connect with Verto's technical engineers and product specialists.
Partner Support
Whether you are debugging a complex Atlas for Platforms integration or or scale-testing your FX treasury, our team of dedicated engineers is here to ensure your success.
🚀 Communication Channels
We offer tiered support based on your program requirements and urgency.
| Channel | Best For | Typical Response | Availability |
|---|---|---|---|
| General technical inquiries. | < 24 Hours | 24/7 |
Support Email: [email protected]
🛠️ Effective Debugging Requests
To resolve issues on the first reply, please include your Vfx-Correlation-Id or Vfx-Api-Call-Id in every request.
Please also ensure to include the URL, and the request and response you are seeing.
The "Fix-It-Fast" Checklist
- Endpoint: (e.g.,
POST /v2/send)- Correlation ID: (Found in your request header)
- Error Code: (e.g.,
INSUFFICIENT_FUNDS)- Redacted Payload: (Never send unmasked API Keys or PII)
Updated about 1 month ago
Did this page help you?